Digital Customer Success Program Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital Customer Success Program Manager based in Canada. This role focuses on designing and scaling digital customer success experiences for a growing technology environment.You will own programs that help customers onboard faster, adopt products more effectively, and achieve long-term value through scalable solutions.The position combines customer strategy, automation, education, analytics, and AI-driven innovation to improve the entire customer lifecycle.You will collaborate closely with cross-functional teams to create seamless digital journeys and self-service experiences.This is a hands-on builder role for someone who enjoys creating systems, improving processes, and driving measurable customer outcomes.The ideal candidate will have the opportunity to shape a best-in-class customer success function with significant impact on growth and retention.