Digital Customer Success Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Digital Customer Success Manager based in Brazil. This fully remote opportunity is ideal for a data-driven Customer Success professional who enjoys building scalable, technology-enabled customer experiences. You will own the digital customer segment, helping a large portfolio of B2B SaaS clients stay engaged, achieve value, and renew through automated journeys and targeted human interactions. Combining Customer Success expertise with operational excellence, you will monitor customer health, analyze product usage, and turn behavioral insights into proactive engagement strategies. You will design and optimize automated communications, in-app messaging, webinars, and customer education initiatives. Working closely with Customer Success leadership, Product, Support, and AI-powered CS tools, you will help improve retention, adoption, and expansion while making customer engagement more efficient and measurable.