This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital Customer Success Lead based in United States. This role offers the opportunity to build and scale a digital-first customer success strategy for a growing SaaS business.You will design automated customer journeys, adoption programs, and AI-powered engagement initiatives that improve retention and customer value.The position combines strategy, execution, analytics, and experimentation in a fast-moving environment.You will own scalable programs that support SMB customers throughout their entire lifecycle, from onboarding to renewal.Working closely with Product, Marketing, and Implementation teams, you will create impactful experiences that drive adoption.This is an ideal opportunity for a customer success professional who enjoys building new systems, testing ideas, and delivering measurable outcomes.