turbopuffer is looking for someone to be a technical champion for our customers - demos, POCs, firefighting, whatever it takes to make them successful.
what you'll do:
- build concrete demos and POCs instead of slides
- jump on calls to answer the hard questions and unblock deals
- own the technical relationship end-to-end. drive evaluations, guide implementations
- treat customer problems as your own and don't rest until they're solved
- live in customer slack channels, helping to solve problems and architect solutions
- say no when we're not the right fit and always have a growth mindset
- work closely with engineering to drive product roadmap for customers
- update documentation whenever you see an issue or something isn’t clear
must have:
- commercial - you sell painkillers, not vitamins
- data background - you love looking at explain plans and optimizing schemas
- linux - you're comfortable in terminals and reading logs
- python or javascript/typescript - for building solutions and demos
- typist - you can write well and can explain complex ideas simply
- human - you build trust and know when you're in over your head
nice to have:
- vector search or full-text search background
- k8s and cloud platform experience
- performance benchmarking experience
values we live by:
- overstep > understep
- correctness > simplicity > performance
- customer traces > first principles > hunches
- show > tell