Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Delivery Consultant
Join Airtable’s Professional Services team as a Delivery Consultant and help enterprise customers unlock the full value of Airtable. In this high-impact, client-facing role, you’ll design, build, and implement tailored solutions that streamline workflows, accelerate onboarding, and drive long-term adoption. You’ll manage end-to-end implementations, collaborate cross-functionally, and shape best practices—making a measurable difference for our customers and our platform.
What you'll do
- Deliver multiple concurrent enterprise Airtable implementations on time and within scope
- Design scalable, reusable solution patterns and implementation playbooks
- Lead customer onboarding and accelerate time-to-value
- Advise customers on best practices, solution architecture, and workflow design
- Contribute to internal documentation and best practice libraries
- Partner with product teams to share customer insights and influence the roadmap
- Collaborate with Sales, Customer Success, and Partners to drive adoption and satisfaction
- Track and improve key metrics such as CSAT, NPS, and customer adoption post-implementation
Who you are
- 5–8+ years in consulting, professional services, or solution delivery roles
- Experience with enterprise SaaS platforms (e.g., Airtable, Salesforce, ServiceNow)
- Strong background in workflow design, process mapping, and system implementation
- Skilled in cross-functional stakeholder management in enterprise environments
- Excellent consulting and client-facing communication skills
- Ability to translate business requirements into scalable solutions
- Solid understanding of database design and data modeling
- Proven project management skills across multiple concurrent implementations
- Ability to simplify complex technical concepts for diverse audiences
- Hands-on builder mindset with Airtable or similar platforms
- Basic fluency in AI/automation (workflows, scripting, LLM-enabled automations)
- Deep Airtable platform expe