Danish speaking- Onboarding Consultant (12 FTC)

OUR PURPOSE

Scheduling isn’t simply filling shifts. It’s finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance.

At Planday from Xero, we aim to use Agentic AI to build a future where managers seamlessly can free up invaluable time for their business and teams. We’re not just building software; we’re on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We’re using advanced technology to help humans reach their full potential. At work and in life.

Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world. Planday was acquired by Xero in 2021.


HOW YOU’LL MAKE AN IMPACT

As an Onboarding Consultant you will drive the success of Planday by leading new customers through a comprehensive onboarding journey, tailored to their specific business size and needs. This role requires a deep understanding of the platform and a consultative approach to customer service. Your ability to deliver a smooth and efficient onboarding experience will be key to maximizing customer satisfaction and driving long-term adoption of Planday.



WHAT YOU’LL DO

- Lead end-to-end onboarding for customers of all sizes, following Planday’s onboarding playbook and best practices.

- Manage a portfolio of customers, ensuring timely delivery, clear expectation setting, and strong adoption.

- Provide outstanding customer service to both new and existing customers.

- Build and maintain strong stakeholder relationships to drive engagement and long-term success.

- Proactively identify risks, resolve issues, and ensure customers go live successfully and on time.

- Collaborate cross-functionally with Sales, Support, and Product to deliver a seamless customer experience.

- Maintain accurate CRM records and follow internal processes and systems.

- Continuously develop product, market, and industry knowledge.

- Act as a brand ambassador, representing Planday’s values, professionalism, and customer-first mindset.



WHAT YOU’LL BRING WITH YOU

- Experience in onboarding, customer success, account management, or a similar customer-facing SaaS role.

- Strong communication skills (written and verbal) with the ability to manage diverse stakeholders.

- Excellent time management and prioritisation skills across multiple customer journeys.

- Empathy, patience, and a solutions-focused mindset.

- Confidence using CRM systems and customer engagement tools.

- A proactive, self-driven approach with an open mindset and willingness to take initiative.

- High professionalism, integrity, and collaborative spirit.

- Danish speaking is essential for this role.


SUCCESS LOOKS LIKE

- Customers successfully go live on time and with strong feature adoption.

- High customer satisfaction and minimal escalations.

- Clear, proactive communication and strong s