This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Operations Manager, Tooling based in France. As a CX Operations Manager, Tooling, you will own and improve the platforms that power customer experience operations across support and customer success.You’ll work hands-on with tools such as Zendesk, Vitally, and their integrations, ensuring they remain reliable, scalable, and easy for teams to use.The role combines platform administration, workflow automation, AI-enabled tooling, and continuous operational improvement.You’ll take initiatives from initial scoping through implementation, testing, rollout, documentation, and ongoing ownership.Your work will directly reduce manual effort, improve workflows, and help customer-facing teams operate more effectively.You’ll collaborate closely with operations, enablement, engineering, product, data, and frontline teams in a distributed, asynchronous environment.This is an autonomous role for someone who enjoys solving complex operational problems and turning technology into practical improvements.