Customer Support Team Lead, Insurance

You could lead a team anywhere. Why us? - Join a pre-IPO startup with capital, traction, and runway ($240M funded | 60X revenue growth in 5 years | $2T market size). - Work with a high-caliber team from companies like Lemonade, GEICO, Bain & Co, and McKinsey. - Disrupt a massive market and help us scale to a $10B business in the next few years. - Be immersed in a talent-dense environment that prioritizes first-principles thinking and rapid career acceleration. About the Opportunity: Jerry is growing fast, and more than 5 million customers count on us to make car insurance simple. As Team Lead on our Insurance Service team, you’ll work closely with the Manager, Contact Center Operations, to coach a team of 10 insurance agents and make sure every customer gets a white-glove experience. Behind every great customer experience at Jerry is a team of licensed agents, ready on calls, chats, and digital channels. As their leader, you’ll raise that team’s game: coaching every agent to their best, setting a high bar for service, keeping the team compliant, and solving problems before customers ever notice them. How You Will Make an Impact: - Coaching & Performance: Lift team results through r... Click Apply to read the full job description.