Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 https://builtin.com/awards/san-francisco/2025/best-midsize-places-to-work?utm_campaign=bptw-2025&utm_content=article&utm_medium=website&utm_source=editorial, Top Places to Work by USA Today 2025 https://topworkplaces.com/company/front/, Y Combinator's list of Top Companies in 2023 https://www.ycombinator.com/topcompanies, #4 on Fortune’s Best Workplaces in the Bay Area™ https://www.greatplacetowork.com/best-workplaces/bay-area/2022?category=small-and-medium ,Inc. Magazine's 2022 Best Workplaces list https://www.inc.com/best-workplaces/2022, and Forbes Best Startup Employers 2022 List https://www.forbes.com/lists/americas-best-startup-employers/?sh=661411d52ad7.
Read more about Front's expansion into Chile https://blog.investchile.gob.cl/front-expands-in-chile!
We’re looking for a Customer Support Specialist to play an essential role in creating the customer experience. You will be the voice of Front, responsible for all types of customer inquiries, and for keeping our customers happy.
What will you be doing?
- Ensure 100% success of all of our Front customers
- Engage in the day-to-day grind of support queues, providing timely and effective assistance to customers with a focus on issue resolution and customer satisfaction
- Become an expert on how Front works and its day-to-day usage
- Respond to customer support inquiries and monitor the incoming conversations in all of our support channels (email, live chat)
- Debugging and testing product features and reporting them to product and engineering
- Identify common customer challenges and proactively find ways to improve our product and processes
What skills & experience do you need?
- A highly motivated self starter who is ready to dig in, hustle, and crush the queues
- 4 years minimum proven track record of great customer service experience (SaaS/tech startup customer support experience)
- Tech savvy and hungry to improve technical skills
- Ability to identify customer needs and successfully implement solutions
- Excellent verbal & written communication – you can explain complex issues in simple terms and adapt your tone for different users
- Humble and friend