Customer Support Specialist

CUSTOMER SUPPORT SPECIALIST Philippines - Remote, with US and Australia timezone overlap requirements LOOKING FOR A HIGH IMPACT ROLE WORKING WITH ENTERPRISE AI? ABOUT HAAST We aren't just building another legal AI tool. We're shipping one of the first enterprise-grade LLM platforms delivering real, mission-critical value to teams today. For the last 2 years, we've been transforming compliance from a painful checkbox exercise into a smooth, intelligent process. Our AI-powered platform helps legal, compliance, and marketing teams revolutionise their operations with up to 80% faster reviews and a 4x boost in productivity. Think of us as the backbone of intelligent compliance for the world's largest enterprises. And we're expanding fast. WHY THIS ROLE EXISTS As we scale our customer base across the US and Australia, we need someone to be the single point of clarity for our customers. You'll be the person who makes support feel like a feature, not a friction point. Your job isn't to fix engineering problems (we have engineers for that) or to manage relationships (we have CSMs for that). Your job is to own the customer experience when things don't work as expected, when customers need cl... Click Apply to read the full job description.