You’re a Customer Support Specialist who thrives on solving technical problems, translating customer needs into clear solutions and delivering excellent service. We’re EngagedMD and we have a patient journey application used by more than 3 million users nationwide and internationally since its launch, and we continue to see enormous growth and adoption from medical clinics across multiple markets.
You will have the opportunity to help manage the service relationship with our customers and patients utilizing EngagedMD, proactively work to ensure that our users have the best product experience, and act as the voice of the customer to communicate feedback back to EngagedMD’s Product, Video, and Customer Success teams. You’ll use your technical troubleshooting skills and familiarity with APIs to support users, translate complex issues into clear, actionable insights for our engineering team, and guide customers through day-to-day use.
This fully remote role reports to our Support and Implementation Manager, and candidates are required to reside in the United States. This role requires legal... Click Apply to read the full job description.