Customer Support Representative I

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Support Representative I based in India. As a Customer Support Representative, you will play an essential role in delivering an outstanding customer experience for a rapidly growing, AI-powered business software platform. You will support entrepreneurs, agencies, and small and medium-sized businesses by helping them navigate technical challenges and make the most of the platform's features. Through phone, chat, email, and video calls, you will investigate customer concerns, troubleshoot issues, and provide timely, effective solutions. You will work closely with fellow support professionals and internal technical teams to resolve complex cases and improve product experiences. The role also involves contributing to knowledge-sharing initiatives, documenting recurring issues, and participating in product testing. This is an excellent opportunity for a customer-focused professional with technical aptitude to grow within a collaborative, international, and remote-first environment.