Customer Support Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Operations Manager based in India. This is a hands-on leadership opportunity to help scale customer support operations within a fast-growing, remote-first environment. You will work closely with leadership and frontline teams to strengthen workflows, performance, and service quality. The role combines operational ownership with team support, process improvement, and cross-functional collaboration. You will use data and customer insights to identify opportunities and drive measurable improvements. You’ll also help build scalable SOPs, training practices, and support processes as the organization grows. This is an ideal environment for an autonomous, solutions-oriented professional who enjoys building structure and making a visible operational impact.