Casechek is on a mission to innovate the implant supply chain and bring greater transparency to the cost of patient care. From procurement to payment, Casechek automates workflows for vendor supported surgical procedures.
We are hiring our first Customer Support Manager to build and scale our Support function from the ground up. This is a hands-on leadership role where you will manage a small team of Customer Support Technicians while establishing the processes, KPIs, and operational rigor needed to deliver a best-in-class customer experience.
You will define how support operates at Casechek. This includes building workflows, setting performance standards, implementing reporting, and using data to continuously improve both team performance and the customer experience.