Customer Support Manager

At ArenaNet, we’ve always believed that games are art. They have the power to communicate ideas and tell stories. They can change the way we think, reflect our cultures, and move us. As the developer of the award-winning Guild Wars game series, we’re proud to share our passion for the online worlds we’ve created with over 21 million players worldwide. ArenaNet develops and publishes games for every kind of person, which means our games need to be built by every kind of person. We believe the best experiences come from working together, celebrating differences, and helping each of our team members shine. We are looking for an experienced Custumer Support Manager to help lead and optimize customer service operations for the Guild Wars franchise. In this role, you'll play a key part in ensuring our players receive timely, effective, and high-quality support while continuously improving the processes, tools, and systems behind the experience. You'll oversee day-to-day support operations across internal and external teams, monitor performance, manage escalations, and use data to identify opportunities for improvement. You'll also help shape support policies, optimize Zendesk workflows, ... Click Apply to read the full job description.