This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Agent - Flooring based in Brazil. This role is an opportunity to become a trusted first point of contact for customers using specialized flooring and space-design software solutions. You will provide responsive technical and customer support across phone, email, chat, and remote-access channels. The position combines troubleshooting, customer service, IT support, and structured case management in a fast-paced environment. You will investigate issues, document solutions, and ensure customers receive clear and effective assistance. Working closely with teammates and higher-level support, you will help identify recurring problems and contribute to continuous product improvement. The role is well suited to a customer-focused professional who enjoys solving problems, learning technology, and making a direct impact on the customer experience.