Customer Support Agent

ABOUT B2SPIN We are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it. THE ROLE B2Spin is on a mission to revolutionise free-to-play social casino gaming, and the people who play our products deserve support that matches that ambition. As a Customer Support Agent, you'll be the voice of B2Spin resolving issues with speed and care, spotting patterns that make our products better, and helping set the standard for what great support looks like in a fast-moving, metrics-driven environment. WHAT YOU'LL DO - Own customer interactions end-to-end across email, chat, and phone delivering responses that are empathetic, accurate, and efficient - Investigate and resolve complaints by digging into root causes and implementing solutions that stick, not just quick fixes - Step up on complex or escalated cases, and act as a guiding hand for juni... Click Apply to read the full job description.