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Customer Success Manager, Mid-Market

Greenhouse
23 days ago
Full-time
Remote
Worldwide
Remote Customer Support

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. 

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Greenhouse is looking for a Mid-Market Customer Success Manager to join our team!

Hiring well means engaging all parts of the business and leading organizational change. With this in mind, our Customer Success Managers guide our customers to drive the success of their organization by transforming the way they hire. Customer Success at Greenhouse isn't just about relationship management - it's also about digging into each customer's goals to help them discover how to best use Greenhouse to drive and improve their hiring strategy.


Who will love this job

  • A proud advocate - you will be the voice of our customers while remaining compassionate, responsive, inventive, and effective
  • A teacher - you will help customers learn and navigate the product and inspire confidence on the way to hiring enlightenment
  • A helper - you can easily smooth bumpy roads and have a knack for winning hearts and minds
  • A trusted subject matter specialist - you will learn the ins and outs of our product and are creative and inventive in finding solutions for our customers
  • An excellent teammate - you are not only focused on detail but can see the "big picture" and provide ideas to elevate the team and our processes


What you’ll do

  • Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
  • Demonstrate knowledge of products, services, and methodologies