Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
A day in the life
In service to protecting revenue and creating raving fans, Customer Success Managers within the Payroll Success Partners team drive business growth through targeted lifecycle engagements. As we expand our Payroll vertical in 2026, this role focuses on core goals including downsell prevention, technical de-escalation, revenue growth, and long-term retention. CSMs engage both proactively and reactively through daily inbound cases, targeted call-downs, texting sessions, and 30- to 60-minute Zoom or phone meetings. By guiding adoption strategies, reviewing best practices, managing renewals, project managing technical inbound questions and de-escalating high-risk accounts, CSMs are expected to "go beyond the ask"—transforming reactive inquiries into strategic, value-driven partnerships that prevent churn.
Operating within a collaborative Pod Support Structure, ea... Click Apply to read the full job description.