Customer Success Manager, Enterprise

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager, Enterprise based in Canada. This role gives you ownership of two pivotal stages of the enterprise customer journey: onboarding and renewal. You’ll help legal teams integrate AI into their everyday workflows while driving adoption, measurable outcomes, and long-term customer value. You’ll build trusted relationships with General Counsel, Legal Operations leaders, champions, and executive stakeholders. Working across Sales, Product, Support, and leadership, you’ll turn customer needs into actionable solutions and product insights. The role combines hands-on customer engagement with commercial responsibility for enterprise and strategic accounts. It’s an ideal opportunity for a customer-obsessed professional who thrives in a fast-moving environment where processes are still being built.