Customer Success Manager, DFR Majors - Northeast

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions.

About the Team:

The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.  

About the role:

We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our Public Safety customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Manager, Customer Success and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers. 

Location: This role is ideally suited for candidates based in the Northeast, with a strong preference for those in the Northeast.

How you’ll make an impact: 

- Build scalable processes for customer on-boarding and post sales success

- Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.

- Develops Healthy Customer Relationship through proactive support and cadence based follow ups

- Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs

- Create customer Loyalty through proactive support and account management

- Advocate for Enterprise customers through deep understanding of their use cases and needs

- Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology

- Ensure expansions and renewals through proactive support.

- Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business.

What makes you a good fit:

- Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).

- Ability to travel 40+% of the time.

- Ability to obtain Part 107 certificate.

- Proven track record of implementing new technology, agile d