Customer Success Manager

Customer Success Manager — Hybrid (Remote in South America considered) We’re looking for a proactive Customer Success Manager to own onboarding, retention, and expansion for a portfolio of mid-market customers. This role is hybrid, with candidates based in South America eligible for remote work. What you’ll own • Manage a portfolio of 50+ mid-market accounts, acting as the primary point of contact and trusted advisor. • Lead onboarding and ensure new customers achieve time-to-value quickly and consistently. • Drive retention and reduce churn through proactive health checks, adoption programs, and relationship-building. • Identify and execute expansion opportunities (upsell, cross-sell) in collaboration with Sales and Product teams. • Monitor account health and metrics, create playbooks for recurring issues, and surface product feedback. What you bring • 3+ years of Customer Success experience at a SaaS company. • Proven experience managing mid-market accounts and retaining/expanding revenue. • Strong communication, relationship-building, and project management skills. • Data-informed approach to tracking account health and measuring success. Why you’ll like working with us • Compet... Click Apply to read the full job description.