Customer Success Manager

ABOUT THE ROLE As a Customer Success Manager at NetBox Labs, you will own the success of a regional portfolio of customers. Your primary responsibility is to make sure customers adopt NetBox Labs’ products and see real value from them, which drives strong retention and healthy expansion. You will be the main point of contact for your customers from onboarding through renewal. You will run regular check-ins, track customer health, spot risk early, and work with Renewals, Sales, Support, and Onboarding to keep every account on track. You will follow proven Customer Success playbooks and help improve them as the team grows. WHAT YOU’LL DO - Manage a portfolio of mid-market and enterprise customers within your region - Build and maintain customer success plans tied to each customer’s goals - Partner with Onboarding to ensure a smooth handoff and fast time to value - Drive product adoption through regular check-ins, success reviews, and enablement - Build strong relationships with day-to-day users and key technical stakeholders, and grow relationships with senior stakeholders - Monitor customer health signals and act early on churn risk - Partner with the Renewals team to support on-tim... Click Apply to read the full job description.