Customer Success Manager

Security is hard. Not just technically, but organizationally. Security leaders are constantly having to justify their programs, translate technical outcomes for non-technical executives, and demonstrate that their investments are working. At Expel, we exist to make that easier. And as a Customer Success Manager, you’re central to delivering on that promise.

You own a portfolio of commercial accounts. Your customers renew because you’ve built real trust with their security teams and leaders, and because you’ve made sure they can clearly articulate what Expel has done for their program. You’re not a product trainer or a check-in scheduler. You’re a genuine partner in their security journey.

You’ll work alongside Technical Support Engineers and Security Solutions Engineers who handle the technical depth. Your focus is on the business relationship, value realization, and making sure customers stay and grow. You manage accounts of moderate complexity and know when to bring in reinforcements.

Your success is measured by retention in your book of business. If customers renew and expand, you’re doing it right.