Customer Success Associate (Part-Time)

This is a Part-Time (20 hours/week), remote position. Candidates must be based on the East Coast and must be available to work East Coast business hours. About Pearl Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish higher standards of quality and care for patients worldwide. Since 2019, our team has engineered FDA-cleared computer vision capabilities for interpretation of 2D and 3D dental imagery—industry-leading capabilities which clinicians, practice owners, labs, and insurers use to elevate the efficiency, accuracy, and consistency of dental care around the world. We are seeking a customer-centric, energetic, and highly organized Customer Success Associate (Part-Time) to join our team. This role is the "front line" of Pearl, responsible for managing incoming customer outreach and ensuring every user feels supported from the moment they reach out. Your primary goal is to triage incoming requests via phone and email, resolve "quick-win" support issues, and escalate more complex strategic needs to the appropriate teams. This is a queue-based role perfect for someone who thrives in a fast-paced environment and enjoys being a problem-solver... Click Apply to read the full job description.