CUSTOMER SUCCESS ASSOCIATE

Job description: Job Description: Customer Success Analyst (Remote - South America) We are looking for a proactive, tech-savvy Customer Success Analyst based in South America to join our distributed team. In this role, you will be the primary point of contact for our clients, ensuring they realize the full value of the Distro platform. This is a fast-paced, dynamic environment that requires an individual who can move quickly, think critically, and communicate with high empathy and precision. Since you will be supporting a global client base, perfect English fluency is a non-negotiable requirement. Responsabilities: Key Responsibilities · Portfolio Management: Act as a trusted advisor for a diverse set of enterprise and mid-market accounts. · Retention & Expansion: Drive high levels of customer retention and identify opportunities to expand services within existing accounts. · Technical Onboarding: Guide clients through the technical setup of our platform, ensuring Distro is integrated effectively into their existing HR tech stack. · Proactive Problem Solving: Anticipate client needs and address potential friction points before they impact the user experience. · Strategic Communicat... Click Apply to read the full job description.