This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Associate based in Canada. The Customer Success Associate will manage a portfolio of school and school district accounts, helping clients achieve measurable value from a SaaS-based education solution. You will build trusted relationships, strengthen product adoption, and support retention and revenue growth through proactive account management. The role combines customer advocacy, problem-solving, training coordination, and commercial awareness. You will work closely with internal teams to resolve issues, communicate customer needs, and contribute to continuous improvements in the customer experience. Success will require empathy, organization, analytical thinking, and the ability to manage multiple priorities independently. This is an opportunity to contribute to a mission-driven environment focused on helping educators and students plan successful futures.