This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Solutions Manager based in the United States. This role offers the opportunity to lead customer-focused operations within a fast-paced mortgage servicing environment.The successful candidate will oversee teams, improve service delivery, and ensure exceptional outcomes for homeowners and business partners.You will combine operational leadership, regulatory knowledge, and customer advocacy to drive meaningful improvements.This position requires strong leadership skills, strategic thinking, and the ability to manage complex processes and teams.Working closely with internal departments, customers, and industry partners, you will help shape solutions that improve efficiency and compliance.The ideal candidate will thrive in an environment that values collaboration, accountability, and continuous improvement.