Customer Solutions Engineers give Abnormal a flexible, technical resource for situations that fall between standard support and a long term, dedicated Technical Account Manager. These engineers are floating technical specialists who partner with our CSM’s for the duration of a specific need and then step out, providing hands-on platform expertise, training, and optimization. For instance, these resources can be engaged when a customer needs a short-term, project-based technical engagement (configuration optimization, best-practices review, post-deployment tune-up), or a CSM needs a consultative technical resource to work a tricky or recurring situation beyond what a standard support case can resolve.
The Customer Solutions Engineer is a complex and dynamic customer facing role with a focus on churn mitigation, product adoption, and optimization of customer configurations. It requires an individual with expert technical orientation, sound time management skills, a thorough understanding of the challenges and expectations of corporate IT teams,... Click Apply to read the full job description.