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Customer Solution Engineer

Zuora
9 days ago
Full-time
Remote
Worldwide
Remote Sales

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

 

The Opportunity

At Zuora, our growth story is only just beginning — and our Customer Solution Engineering team sits at the heart of it. We’re looking for a collaborative, technically curious, and outcome-driven Customer Solution Engineer to help us win over customers and shape the future of monetization for the world’s most innovative companies.

As a trusted partner to our Account Executives, you’ll tackle complex, business-critical challenges that define digital transformation. You’ll guide prospects and customers through their quote-to-cash journey, showing them how to embrace innovation, disrupt markets, and unlock new revenue streams in the Subscription Economy.

In this role, you’ll combine technical expertise with strategic insight — delivering compelling demos, solving real-world problems, and helping enterprises reimagine how they grow. 

*This is a remote position with opportunities for in-person collaboration at team events, offsites, and office visits.

What you’ll do

  • Become an expert in Zuora’s platform, products, and the full quote-to-cash lifecycle through our in-depth onboarding and sales training.
  • Partner closely with Account Executives to own the technical relationship with prospects and customers — understanding their goals, constraints, and success metrics.
  • Deliver high-impact product demos and presentations to executives, illustrating how Zuora enables business growth and digital transformation.
  • Build and present customized use-case demonstrations tailored to each customer’s industry and objectives.
  • Differentiate Zuora’s solutions by addressing technical objections, mitigating risks, and securing the technical win.
  • Collaborate with Product Management to influence the roadmap with customer insights and emerging market needs.
  • Drive adoption and value realization, ensuring customers achieve measurable outcomes from their investment.
  • Support the creation and execution of account plans and KPIs, identifying opportunit