Customer Service Specialist

Customer Service Specialist Position Type: Full Time Location: Philippines (Remote) Schedule: Wednesday - Sunday, 9AM to 5:00PM Sydney time Salary Range: Php35,000 - 40,000 per month ABOUT THE COMPANY Our client is a pioneering digital healthcare platform dedicated to revolutionizing how Australians access and manage their health. They are an end-to-end, entirely digital healthcare platform for prescribing and delivering medicines directly to consumers. ABOUT THE ROLE In this role, you will help our customers feel supported as they take on their health journey and ensure they have a mate there to help them along the way. You will be reporting to the Customer Service Manager and support day to day customer success and service activities including live chat, email responses, order processing support and other activities relating to supporting our customers. RESPONSIBILITIES - Respond to / solve inbound customer tickets, emails, live chats, and/or outbound calls. - Respond to request a call back enquiries - Participate in proactive customer campaigns i.e. surveys, new product launches etc. - Communicate with pharmacies on queries or issues as required - Assist internal stakeholders wi... Click Apply to read the full job description.