Customer Service Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Manager based in the United States. The Customer Service Manager serves as the primary customer partner throughout the complete outage lifecycle, from initial scope development through execution and closeout.This role combines strong technical expertise with relationship management, commercial awareness, and operational leadership.You’ll translate customer needs into detailed scopes, schedules, resource plans, and cost estimates while maintaining a strong focus on safety and quality.The position works closely with cross-functional teams to ensure outages are planned effectively and executed against SQDC expectations.You’ll engage directly with customers on technical and commercial matters, building credibility and long-term relationships.The role offers a remote working environment with opportunities to influence field-service performance, customer retention, and project outcomes.Strong performers become trusted technical advisors and key contributors to successful customer and business relationships.