Position Type: Full Time Location: Philippines (Remote) Schedule: Monday–Friday 8:30 AM–5:30 PM CST + Half-day Saturday (9:30 AM-2:30 PM CST) ABOUT THE COMPANY Our client is a family-owned indoor air quality and restoration company based in Houston, Texas, with over a decade of experience serving residential and commercial clients. The company specializes in air duct cleaning, mold testing and remediation, dryer vent and attic cleaning, and fire and water damage restoration, using advanced equipment and organic, health-focused solutions to improve indoor environments. ABOUT THE ROLE As the Customer Service and Dispatcher, you’ll be the main point of contact between customers and field technicians. This dual-role position combines call handling and administrative support, including job scheduling, CRM updates, basic billing tasks, and operational coordination. RESPONSIBILITIES - Inbound Call Management: Handle ~20 calls per day from customers regarding appointments, billing, service concerns, and technician whereabouts. - Scheduling & Dispatch: Manage technician schedules in our CRM (PestRoutes), ensuring efficient job pool distribution. - CRM Administration: Enter and update custom... Click Apply to read the full job description.