Customer Retention Representative - PM Shift

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Retention Representative - PM Shift based in the United States. This part-time remote role focuses on helping policyholders restore and maintain valuable life insurance coverage.You’ll connect with customers through inbound and outbound conversations, understand their circumstances, and identify practical retention solutions.The role combines customer service, consultative communication, problem-solving, and accurate documentation.You’ll build trust through empathetic conversations and clear explanations of policy options and payment solutions.Success is measured through customer outcomes as well as contact-center metrics such as retention, quality, resolution, and adherence.The position offers a structured evening schedule suited to professionals seeking meaningful part-time work.You’ll also receive opportunities for professional development and access ... Click Apply to read the full job description.