Customer Operations Associate I
Affirm
22 hours ago
Full-time
Remote
Worldwide
Remote Operations
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
Affirm seeks to provide better financial products to improve the lives of consumers and we are looking for an Operations Associate who will join our team to humbly serve our customers. As part of our Customer Operations team, Operations Associates ensure timely and accurate resolution of complex customer inquiries through omni-channel communication, and partner with cross-functional teams to implement new systems and products. Our ideal candidate is ready to learn and develop their career as a part of a dynamic and collaborative team.
What You'll Do
- Resolve escalated customer inquiries via predominantly email, with occasional need for phone calls to support customers.
- Responsible for maintaining a high level of professionalism and maintaining excellent Quality A... Click Apply to read the full job description.