Customer Onboarding & Training Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Onboarding & Training Specialist based in the United States. As a Customer Onboarding & Training Specialist, you will play a key role in helping new customers successfully adopt and integrate business management software into their daily operations. You will oversee the entire onboarding journey, from initial welcome and implementation to training and transition into ongoing support. Through personalized training sessions, virtual presentations, and educational resources, you will ensure customers understand the platform and feel confident using its features. You will work closely with cross-functional teams to coordinate implementations, resolve challenges, and deliver a seamless customer experience. This role combines customer relationship management, software education, and project coordination in a dynamic, technology-driven environment. You will also contribute to improving onboarding processes and training resources to strengthen customer satisfaction, engagement, and long-term success.