This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Team Manager based in United States. This role offers the opportunity to lead and scale high-performing remote customer experience teams within a fast-growing, technology-driven retail environment.You will be responsible for developing frontline talent, improving operational performance, and creating exceptional customer journeys across multiple channels.The position combines people leadership, data-driven decision-making, and process innovation to deliver measurable customer and business outcomes.You will partner with cross-functional teams to identify opportunities, remove customer friction, and continuously improve service experiences.This is a hands-on leadership role for someone who thrives in dynamic environments and enjoys building strong, engaged teams.You will play a key part in shaping customer experience strategies while fostering a culture of accountability, learning, and continuous improvement.