Customer Experience Specialist- Part Time

OUR PURPOSE Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done. Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate, secure, and compliant with local needs and standards. From payroll and accounting to POS and reporting, its open API and tech ecosystem is scalable to fit shifting business needs and to build an engaged, flexible workforce. Founded in 2004, Planday is headquartered in Copenhagen, Denmark and supports over 400,000 users across Europe, Australia and the US. Planday was acquired by Xero in 2021. HOW YOU’LL MAKE AN IMPACT As a Part-Time CX Specialist, you’re the primary point of contact for our customers. You will be supporting our customers directly with your enhanced product knowledge and empathy. You will make an impact by: - Customer Communication: Engage with customers via telephone, online chat, and email, ensuring timely and effective responses. - Platform Assistance: Assist customers in using our platform, offer... Click Apply to read the full job description.