Customer Experience Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Specialist based in Brazil. As a Customer Experience Specialist, you’ll provide premium, high-touch support to sophisticated customers navigating banking, credit, and payment products.This is a consultative role where you’ll investigate complex issues, coordinate across teams, and deliver precise solutions rather than simply answering support tickets.You’ll work with sensitive financial situations, including account restrictions, disputed transactions, compliance matters, and fraud-related scenarios.The role requires strong judgment, discretion, and the ability to communicate complex financial concepts clearly to customers.You’ll also help improve internal processes by identifying gaps, documenting solutions, testing new features, and reporting product issues.Working remotely with significant autonomy, you’ll collaborate closely with engineering, risk, underwriting, compliance, and sales teams.This is an opportunity to make a direct impact on customer experience while developing deep expertise in fintech operations within a fast-movin... Click Apply to read the full job description.