Customer Experience People Lead

The role / impact In this role, you will lead a dedicated group of specialists and seniors who provide critical support to our users. Your influence ensures that small business owners, bookkeepers, and accountants receive the empathetic and expert guidance they need to see the true value Xero adds to their business. By championing high levels of satisfaction across all contact channels, you help build a stronger economy and empower our community to reach their limitless potential. As a member of the global leadership team, you will play a vital role in executing our customer experience strategy and meeting key objectives. You will empower your team to make decisions in the best interests of both our customers and our business, acting as a brand ambassador and a key point of escalation for complex issues. The team / how they connect The Customer Experience team is a global, collaborative group working together to provide 24/7 support. You will work closely with your peers and operational supporting roles to ensure alignment across global operations and a cohesive approach to supporting our users. The team is currently working on / Initially, you will focus on - Driving alignment and... Click Apply to read the full job description.