Omada Health is on a mission to bend the curve of chronic disease.
Job overview:
Omada is hiring a Customer Experience Enablement Senior Manager to strengthen how Customer Success Managers (CSMs) show up in front of customers, customized to their size and service level. This role is responsible for translating CX goals, field feedback, and business priorities into enablement strategy, high-value resources, and scalable systems that improve effectiveness in client-facing work.
Approximately half of the role should focus on strategic enablement: identifying the highest-leverage opportunities to improve CX effectiveness, shaping priorities and narratives, and ensuring enablement efforts directly support how CSMs manage and grow their books of business. The other half of the role should focus on scaling core enablement operations through systems thinking, process design, and AI-enabled workflows. This includes improving and modernizing foundational enablement infrastructure such as knowledge management, team communications, enablement intake, r... Click Apply to read the full job description.