Customer Experience - build with AI

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience - build with AI based in United States. This is a remote, full-time opportunity focused on shaping the future of AI-powered customer support in an early-stage environment.The role combines hands-on customer experience with operational problem-solving and continuous improvement.You’ll help evaluate and improve AI-driven support systems, workflows, and self-service experiences.You’ll also take ownership of complex, sensitive, and high-stakes customer issues where human judgment and empathy are essential.The position offers significant autonomy and the opportunity to identify gaps, build processes, and expand automation.You’ll work closely with product, engineering, and operations teams to improve support quality and efficiency at scale.This is a high-intensity environment suited to someone who enjoys rapid execution, ambiguity, and building systems from the ground up.