Customer Experience Agent, 2026 New Grad

🚀 JOIN THE FUTURE OF COMMERCE WITH WHATNOT!

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values https://www.whatnot.com/careers and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces https://a16z.com/marketplace-100/ and were recently named the #1 Best Startup Employer in America http://google.com/search?q=%231+forbes+startup+employer&oq=%231+forbes+startup+employer&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIGCAEQRRg9MgYIAhBFGD0yBggDEEUYQDIGCAQQRRhAMgYIBRBFGEDSAQg1NzM0ajBqMagCALACAA&sourceid=chrome&ie=UTF-8 by Forbes. Check out the latest Whatnot updates on our news https://blog.teamwhatnot.com/ and engineering blogs https://medium.com/whatnot-engineering and join us as we enable anyone to turn their passion into a business and bring people together through commerce.


💻 ROLE

The Customer Experience team is responsible for driving great user experience through order management, thoughtful problem-solving, and continuous improvement. In this role, you’ll get hands-on exposure to real user needs and learn how a fast-growing company operates day to day. As a Customer Experience Agent, you’ll help ensure customers receive their orders quickly and smoothly, and when something doesn’t go as planned, you’ll be on the front lines making it right. It’s an ideal starting point for building strong problem-solving skills, understanding how products scale, and growing your career in a dynamic marketplace environment.

This is a high-impact role where you’ll directly influence our users' experience and:

- Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience

- Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner

- Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users

- Work with other departments to troubleshoot, research and resolve open questions

- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Phoenix, AZ hub.




👋 YOU

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action