This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Escalation Manager based in United States. This role offers the opportunity to become a key driver of customer satisfaction within a fast-growing SaaS environment.You will own the resolution of complex customer issues, ensuring critical escalations are handled efficiently and effectively.Working across support, engineering, and product teams, you will help identify root causes and deliver long-term improvements.The position combines technical investigation, customer advocacy, incident management, and operational excellence.You will analyze data, improve processes, and establish scalable escalation frameworks that strengthen customer relationships.This is an impactful role for someone who enjoys solving complex problems and bringing clarity to challenging situations.You will work remotely with a collaborative team focused on innovation, accountability, and continuous improvement.