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Customer Engineer (Pre-Sales)

Federato
3 hours ago
Full-time
Remote
Worldwide
Remote Sales

Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc.

Federato is the only AI-native platform that spans the full policy lifecycle and changes the way insurance work gets done. Better decisioning is built-in, not bolted on: insurers' unique portfolio goals, strategies, rules, and appetite are part of the workflow so underwriters win the right deals, faster. From the moment a submission hits an underwriter’s inbox, AI is put to work, triaging submissions with a focus on high-appetite business, delivering real-time feedback on the portfolio, and consolidating workflows into a single proven system. Federato drives better business outcomes.

Role Overview

As a Founding Senior Solutions Engineer at Federato, you’ll be a hands-on in helping insurance carriers and MGUs realize the full power of RiskOps. You’ll partner with Sales to lead technical discovery, solution design, and demo delivery. You’ll also co-create the systems, tools, and content that drive our early SE motion.

What You'll Be Doing

  • Own technical sales engagements from discovery through close
  • Deliver tailored, high-impact demos focused on business outcomes
  • Translate customer workflows into Federato configurations — including quoting, rating, endorsements, and portfolio optimization
  • Lead RFP and security questionnaire completion in collaboration with Product and Security teams
  • Build and maintain reusable demo environments reflecting target customer segments
  • Develop onboarding materials, configuration libraries, and example rating logic
  • Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral
  • Co-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.)
  • Contribute to shared team assets like:
    • Discovery playbooks
    • Configuration scopes and success criteria templates
    • Demo setup guides and walkthroughs
  • Collaborate with Product and Engineering to align roadmap with customer pain points
  • Surface recurring objections and product gaps with cla