Customer Engagement Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Engagement Manager based in India. This is a data-driven, customer-facing opportunity focused on improving engagement, product adoption, and customer retention across SaaS solutions. You’ll investigate customer behavior and product usage to identify strategic and at-risk accounts. The role combines customer relationship management, analytics, product knowledge, and structured problem-solving. You’ll collaborate closely with Customer Success, Sales, Product, Solutions Engineering, and Engineering teams to resolve issues and improve the customer experience. You’ll also engage directly with U.S.-based customers, helping understand their needs and translating insights into actionable solutions. This remote role offers the opportunity to influence both customer outcomes and product development while working regularly across U.S. business hours.