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CSM Mid Market

Hinge Health
7 hours ago
Full-time
Remote
Worldwide
Remote Customer Support
THE OPPORTUNITY Every day, millions of people struggle with musculoskeletal (MSK) pain β€” and Hinge Health is changing the way they access care. As a Client Success Manager – Mid Market, you'll be at the heart of that mission: owning the day-to-day relationships with our employer clients and making sure they get maximum value from the Hinge Health platform. This is a fast-paced, cross-functional role where you'll partner with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams to drive adoption, secure renewals, expand product offerings, and turn clients into long-term advocates. If you thrive as a trusted advisor who can blend strategic thinking with hands-on execution, this role is built for you. WHAT YOU'LL ACCOMPLISH In your first 3 months, you will ramp up on our product, internal tools, and client lifecycle processes. You'll build relationships with your book of Mid Market clients, complete onboarding with your team, and begin independently managing day-to-day client needs while leaning on established talk tracks and templates. In your first 6 months, you will take full ownership of your book of business and drive best-practice enrollment communications cam... Click Apply to read the full job description.