CRM Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CRM Manager based in Brazil. This role leads the strategic direction and day-to-day operation of CRM initiatives, connecting customer engagement strategies with broader business objectives.You will serve as a key strategic partner for clients and stakeholders, guiding high-level discussions and presenting business results.The position combines people leadership, project management, operational governance, and performance optimization.You will work across CRM, Media, Data, and Technology teams to create integrated customer experiences and drive measurable outcomes.A strong focus on analytics will help translate KPIs such as conversion, revenue, retention, and ROI into actionable recommendations.You will also identify opportunities across journeys, automation, segmentation, personalization, and emerging technologies.The role offers a dynamic environment for an experienced CRM leader who can balance strategic vision with operational excellence.