CRM Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CRM Lead based in India. This is a senior technical leadership role focused on architecting and delivering enterprise CRM solutions using Microsoft Dynamics 365 Customer Engagement and Power Platform.You will lead the evolution of CRM, portals, web applications, and integrated customer-service ecosystems, with a strong emphasis on AI and machine learning.The role combines hands-on architecture and development with team leadership, mentoring, roadmap ownership, and stakeholder engagement.You will work across complex integrations involving ERP platforms, payment gateways, contact centers, IVR, chatbots, and omnichannel technologies.A key focus will be improving customer experiences through scalable, data-driven, and AI-enabled business applications.You will act as a subject matter expert, advising leadership on Microsoft technologies, solution strate... Click Apply to read the full job description.