Coordenador (a) de Atendimento (Foco em Contábil / DP)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Coordenador (a) de Atendimento (Foco em Contábil / DP) based in Brazil. This is a leadership opportunity focused on delivering an excellent customer experience across accounting, tax, and payroll-related support.You will lead an operational customer service team, balancing productivity, quality, SLAs, and customer satisfaction.The role combines people leadership with hands-on support for complex accounting, fiscal, tax, and HR administration matters.You will use operational data and performance indicators to identify bottlenecks and drive continuous improvements.A key part of the position is developing team capabilities through feedback, training, 1:1s, performance management, and development plans.You will also help standardize knowledge through procedures, FAQs, guides, and service workflows.This is a fully remote role suited to an analytical, empathe... Click Apply to read the full job description.